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Senior Import Operations Coordinator - Sydney
Seabridge Global Logistics stands at the forefront of the Australasian logistics sector, consistently redefining global standards. With a culture that champions collaboration, innovation, and continuous learning, we provide comprehensive import, export, and integrated logistics solutions across Australia and New Zealand. Our ethos, “Global Reach, Local Touch”, seamlessly blends global standards with regional expertise, ensuring our clients receive an unparalleled experience.
About the Role
Elevate your career by joining our Brisbane team. In this role, you’ll be the driving force behind our inbound shipment operations, exemplifying operational excellence. As the Senior Import Operations Coordinator, your key responsibility will be orchestrating flawless logistics solutions that continually reflect our unwavering commitment to customer satisfaction and industry-leading service.
Reporting directly to the Branch Manager, your role includes:
- Leading QLD Import Operations, coordinating end-to-end solutions for Key Customers (including bookings, documentation, cartage, customs reporting, job invoicing).
- Liaising with Customers, Carriers, Service Providers, and Overseas Partners.
- Ensuring ongoing Customer satisfaction through effective and efficient responses to customer inquiries, issues, and concerns.
- Establishing and maintaining a strong rapport with customers and service providers.
- Providing direction and support within the operations department, encompassing operator training, mentoring, and coverage.
- Monitoring key operational activities to ensure efficient completion of import/export duties.
- Identifying, implementing, and leading effective change management to support business growth and the development of best practice SOP.
- A minimum of 3 years of experience with an International Freight Forwarder.
- Highly developed analytical and problem-solving skills.
- Advanced knowledge of operations, account management, and finance.
- Exceptional attention to detail, coupled with strong analytical and problem-solving skills.
- Prior experience using CargoWise (CW1) is advantageous.
Perks of the job
- Stable, long-term career opportunity with avenues for advancement.
- Attractive remuneration package, including quarterly bonuses.
- Enjoy free onsite parking and a suite of employee benefits.